Top Questions to Ask Before Buying a Help Desk & Asset Management Software

#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?

#4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive?

#3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away?

#2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all?

#1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests?

AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com

Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www.servicedeskplus.com

MORE RESOURCES:

Ultimate Software to Present at the Needham Growth Stock Conference - Trading Markets (press release)

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/0-0fd=Rurl=http://www.tradingmarkets.com/.site/news/Stock%2520News/2108178/cid=1287334473ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNHW-2uDzzjCJm3AHA8OlSH7U7yXHgUltimate bSoftware/b to Present at the Needham Growth Stock Conference/abrfont size=-1font color=#6f6f6fTrading Markets (press release),nbsp;CAnbsp;-/font nobr13 hours ago/nobr/fontbrfont size=-1Scherr and Dauerman will discuss Ultimate bSoftware#39;s/b recurring revenue business, as well as an overview of the company#39;s history and financial results. b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/0-1fd=Rurl=http://www.prnewswire.com/cgi-bin/stories.pl%3FACCT%3D104%26STORY%3D/www/story/01-06-2009/0004949867%26EDATE%3Dcid=1287334473ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNFTmERiCYHif4f_hg5fwgkeguxmyACallidus bSoftware/b Schedules Fourth Quarter and Full Year 2008 b.../b/a font size=-1 color=#6f6f6fnobrPR Newswire (press release)/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/0-2fd=Rurl=http://www.marketwatch.com/news/story/callidus-software-presents-11th-annual/story.aspx%3Fguid%3D%257B284A7760-4B71-4F71-9817-B0F5452AD99A%257D%26dist%3Dmsr_2cid=1287334473ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNEi2hrb4Sq5SDpGuWfpUEkMoeN8agCallidus bSoftware/b Presents at 11th Annual Needham Growth Stock b.../b/a font size=-1 color=#6f6f6fnobrMarketWatch (press release)/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1287334473hl=ennobrall 25 news articles/nobr/a/font/div/font/td/tr/table

Macworld 2009 predictions - Software and Services - Computerworld

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Apple revises photo, office software - CNNMoney.com

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Acresso Extends Software Usage Monitoring and Reporting ... - MSNBC

Magic Software Appoints Hadas Gazit-Kaiser as Its Chief Financial ... - MSNBC

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/4-0fd=Rurl=http://www.msnbc.msn.com/id/28504693/cid=1287237091ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNE2Z2hR6zPyxutM09K4g2HgDj5DkwMagic bSoftware/b Appoints Hadas Gazit-Kaiser as Its Chief Financial b.../b/abrfont size=-1font color=#6f6f6fMSNBCnbsp;-/font nobr6 hours ago/nobr/fontbrfont size=-1Ms. Gazit-Kaiser, a board member of Magic bSoftware/b, replaces Mr. Zigdon as the Company#39;s CFO. Ms. Gazit-Kaiser joins Magic bSoftware/b from Emblaze, b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-1fd=Rurl=http://news.moneycentral.msn.com/provider/providerarticle.aspx%3Ffeed%3DBCOM%26date%3D20090105%26id%3D9485145cid=1287237091ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNHr7Tj645ZehtXKvKgk8Llg5FNtRQMarket Report -- In Play (MGIC)/a font size=-1 color=#6f6f6fnobrMSN Money/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-2fd=Rurl=http://www.sharecast.com/cgi-bin/sharecast/story.cgi%3Fstory_id%3D2537342cid=1287237091ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNHuy3yuCp8-4OkBENfHe58HN7TqbATechMARK movers: Emblaze shares down/a font size=-1 color=#6f6f6fnobrShareCast/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-3fd=Rurl=http://www.tradingmarkets.com/.site/news/Stock%2520News/2109570/cid=1287237091ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNFY-LVsZJyhhUWKKAA-EqGe3KJ7jAMagic bSoftware/b CFO steps down/a font size=-1 color=#6f6f6fnobrTrading Markets (press release)/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1287237091hl=ennobrall 16 news articles/nobr/a/font/div/font/td/tr/table

ecVision(R) Enhances Workflow Configuration Capabilities in Retail ... - MSNBC

Tyler ropes Texas county software deal - FCW.com

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/6-0fd=Rurl=http://fcw.com/sitecore/content/Home/GIG/washingtontechnology/Articles/2009/01/06/Tyler-ropes-Texas-county-software-deal.aspxcid=1287214498ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNEIV0P6oFWm7dy7iNd3s1s_bUcXpgTyler ropes Texas county bsoftware/b deal/abrfont size=-1font color=#6f6f6fFCW.com,nbsp;VAnbsp;-/font nobr3 hours ago/nobr/fontbrfont size=-1By William Welsh Tyler Technologies Inc. will provide its integrated courts and justice bsoftware/b suite to Cameron County, Texas, under a $3.7 million b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/6-1fd=Rurl=http://www.tradingmarkets.com/.site/news/Stock%2520News/2108974/cid=1287214498ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNEGmckfeoP94ZIHX4y_CBjRXFZ6CgTyler signs bsoftware/b contract with Cameron County, Texas/a font size=-1 color=#6f6f6fnobrTrading Markets (press release)/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/6-2fd=Rurl=http://www.bizjournals.com/dallas/stories/2009/01/05/daily6.htmlcid=1287214498ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNHjlJRVK0JPvw8Qzlw-Zgu3AFo8XgTyler Technologies inks $3.7M deal/a font size=-1 color=#6f6f6fnobrBizjournals.com/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/6-3fd=Rurl=http://newsticker.welt.de/%3Fmodule%3Dsmarthouse%26id%3D828474cid=1287214498ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNFGyegIFCJHy33weagFYBcGqhEaEwTyler Technologies Signs Courts and Justice bSoftware/b Contract with b.../b/a font size=-1 color=#6f6f6fnobrWELT ONLINE/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1287214498hl=ennobrall 21 news articles/nobr/a/font/div/font/td/tr/table

China jails 11 for software piracy - Computerworld

Antenna Software Recaps 2008 Successes - MSNBC

Perceptive Software lays off 53 Kansas City Business Journal - Bizjournals.com

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/9-0fd=Rurl=http://www.bizjournals.com/kansascity/stories/2009/01/05/daily8.htmlcid=1287329548ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNFSwzKcdC1OYAbOgWwXcL_32bHiPAPerceptive bSoftware/b lays off 53 Kansas City Business Journal/abrfont size=-1font color=#6f6f6fBizjournals.com,nbsp;NCnbsp;-/font nobr19 hours ago/nobr/fontbrfont size=-1In a second round of cuts, Perceptive bSoftware/b Inc. laid off 53 employees on Monday, or 10 percent of its work force. The cuts, announced to employees b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/9-1fd=Rurl=http://www.kansascity.com/business/story/965873.htmlcid=1287329548ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNGqZZwY1vg4tj3sXJFNtMm2E0XpsQPerceptive bSoftware/b lays off 53 workers/a font size=-1 color=#6f6f6fnobrKansas City Star/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/9-2fd=Rurl=http://www.shawneedispatch.com/news/2009/jan/05/software-firm-cuts-more-jobs/cid=1287329548ei=maVjSczdL4zK8AShmoSaBAusg=AFQjCNEPAXID1iVocFfLdJLYewxITb_CmAbSoftware/b firm cuts more jobs/a font size=-1 color=#6f6f6fnobrShawnee Dispatch/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1287329548hl=ennobrall 7 news articles/nobr/a/font/div/font/td/tr/table

Software - Google News

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